Errand Sprint
Run your errands seamlessly in a foreign country by connecting with local errand runners.
OVERVIEW
ROLE
UX Designer
TIMELINE
May 29 - Jun 24
PROJECT TYPE
Personal Project
TOOLS
Figma, FigJam, Artboard Mockups
THE PROBLEM
Working expats seek to boost productivity by reducing time-consuming errands
Expats, often working entrepreneurs, face challenges with daily tasks in a foreign country. To optimize productivity, they need personalized assistance due to time constraints and lack of local knowledge. However, they encounter several issues:
No centralized platform to find local errand runners
Limited familiarity with local practices
Search engine results that primary cater to locals
Language barriers in non-English speaking countries
Lack of comprehensive information online
Bureaucratic obstacles (visa, banking, gov processes, etc.)
❓How might we assist expats to navigate errands seamlessly in a foreign country ❓
PROPOSED SOLUTIONS
Personalized & location-based recommendations
Save users’ time and effort by offering “Popular errands around you”
Providing features that cater to users’ preferences and needs
Create an errand and search runners seamlessly
Quick and easy input field
With the help of AI, keywords used by users will sync with the expertise of local runners
Seamless date, time, and location input to specify when and where the errand needs to be done
Directly connect with local runners
Voice recording to save users time and effort in typing long messages, especially for conveying detailed errand information or instructions.
Automatic integrated translation within the chat for a seamless global communication
Voice & video call to have immediate direct conversations
COMPETITIVE ANALYSIS
2 direct competitions, 1 indirect competition
I looked at 3 potential competing companies which consist of 2 direct competitions and 1 indirect competition. The majority of the features between competitors were very similar, however the main differences that I noticed are:
No in-app calling vs in-app calling
Hardly accessible vs easily accessible
General search vs narrowed down search
Too many screens vs simplified interaction
Limited payment method vs variety payment method
Inconsistent profile picture vs consistent profile picture style
RESEARCH METHOD & FINDINGS
Survey & User Interview
I chose surveys and user interviews for my research. Surveys gather broad information from many participants about user needs, preferences, and pain points. Follow-up user interviews provide deeper insights based on survey responses. Participation in interviews is optional; interested participants can leave their email at the end of the survey.
RESEARCH GOALS
To understand the needs and challenges of the target user group
Understand the needs and challenges faced by expats when it comes to running errands.
Assess local demand to determine which specific errands are most in demand by expats.
Explore the potential market demand for such a service among the target user group
USER INTERVIEW MAIN TAKEAWAYS
It’s not that the errands are difficult to do, but rather unnecessarily time-consuming to complete
I interviewed 5 expats for this project. They find errands not difficult but unnecessarily time-consuming, leading to a shared desire for a local personal assistant. Due to limited and expensive options, they rely on word-of-mouth recommendations for reliable service providers. Only 4 participants agreed to have their photos taken.
Style Guide
COLOR
COMPONENTS
#141414
#B2B2B2
#D9D9D9
#FFFFFF
#543F9C
#8779BA
#EEECF5
TYPOGRAPHY
Poppins -
Heading 1: 24px
Heading 2: 16px
Heading 3: 14px
MOCKUPS
KEY TAKEAWAYS
️Be aware of scope creep
Define project goals and document every step from the beginning of the project.
Don’t be afraid of being wrong!
Stop trying to achieve perfectionism.
Asking the right questions in a user interview is very important
Don’t ask about what the user wants in the app you’re building, they don’t know what you’re trying to build.
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